At Nijaab, we are deeply committed to protecting the privacy and personal data of every customer who interacts with our brand. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or contact us through any of our communication channels. By accessing or using our services, you agree to the practices described in this policy.

1.  Information We Collect

When you visit our website or place an order, we collect certain types of information that help us process your requests and improve your shopping experience.

We collect personal information, such as your full name, mobile number, email address, shipping and billing addresses. This data is necessary to deliver your orders accurately and contact you if there are any issues with your purchase.

We also collect order-related information, which includes the details of the items you purchase, payment status, transaction ID, delivery method, and history of past orders. This helps us fulfill your order and track your purchase behavior for support or promotional purposes.

Device-related information is collected automatically through cookies and analytics tools. This includes your IP address, the type of device you are using, browser version, operating system, referral source, and pages you visit. This data helps us understand how users interact with our website and allows us to optimize the performance and design of the site.

Additionally, we collect communication data if you contact us via email, WhatsApp, or forms on our website. This includes your message content and our response history, which helps us manage customer support interactions efficiently.

We do not collect or store sensitive personal information such as national ID numbers, financial credentials, or biometric data, unless legally required or explicitly provided by you.

2.  How We Use Your Information

All information collected from you is used responsibly and only for purposes that benefit your experience with our brand.

Your personal and contact information is used to process your orders, arrange shipping, send you order confirmations, and reach out in case of issues related to your delivery or payment.

We may also use your contact details to communicate with you about new arrivals, seasonal offers, promotions, or announcements — but only if you have opted in for such communication.

The device and browsing information helps us analyze visitor behavior on our website.

This includes understanding which products are most viewed, what devices customers are using, and where users are dropping off in the buying process. This allows us to enhance website performance, fix technical bugs, and improve customer experience.

Order history helps us provide better customer support. If you contact us about a past issue, we can quickly refer to your previous purchases and transactions to assist you effectively.

We do not misuse or sell your information to any third parties for advertising or marketing purposes.

3.  Sharing Your Information

We respect your privacy and only share your data when it is necessary to fulfill your order or comply with legal obligations.

We may share your name, contact number, and address with our trusted courier and delivery partners, solely for the purpose of delivering your order to you on time.

For payment processing, your information may be securely passed through a third-party payment gateway (such as a bank or online payment platform) during checkout. We do not store your credit card, debit card, or account details on our servers.

In rare cases, we may disclose your information to legal or government authorities if required by law, for fraud investigation, or to protect our business from misuse or harm.

We ensure that all third-party partners handling your data have strict privacy standards and data protection agreements in place.

4.  Cookies and Tracking Technologies

Our website uses cookies, which are small files placed on your device to store information about your visit.

Cookies help remember your login status, keep items in your cart, save your preferred language, and recognize you on your next visit. This enhances your overall shopping experience and speeds up your interaction with our site.

We also use tracking and analytics tools to measure user behavior — such as Google Analytics — which allows us to monitor traffic sources, time spent on pages, and popular search terms.

You can choose to disable cookies in your browser settings at any time. However, doing so may affect certain features of the website and limit functionality such as saved carts or secure logins.

5.  Data Security

We take your data security seriously and have implemented various technical and organizational measures to protect your information.

These include secure HTTPS encryption, password-protected admin systems, limited access to personal data, and regular audits of our systems to detect vulnerabilities.

Your data is stored on secure servers, and only authorized personnel have access to customer records. In case of any suspected data breach, we will notify affected users and take immediate action in accordance with legal regulations.

Despite these efforts, please understand that no online system is completely immune from risk, and we encourage you to use strong passwords and avoid sharing sensitive details over unsecured channels.

6.  Your Rights as a Customer

We respect your control over your own data. As a customer of Nijaab, you have the right to:

•        Access your personal data that we hold in our system.

•        Request corrections or updates if any of your details are inaccurate or outdated.

•        Request deletion of your personal data, provided it’s not required for pending orders or legal reasons.

•        Withdraw consent from receiving promotional messages, emails, or WhatsApp broadcasts. You can unsubscribe or message us to opt out at any time.

If you would like to access or modify your data, please contact our team via WhatsApp or email.

7.  Children’s Privacy

Nijaab does not knowingly collect or process information from children under the age of 13. Our products and services are intended for a general audience, and we do not market to minors.

If we become aware that we have unknowingly received data from a child without parental consent, we will delete the information immediately.

8.  Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. If changes are made, we will revise the "Last Updated" date at the bottom of this document.

We encourage all users to review this page regularly to stay informed about how their personal information is handled.

9.  Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or how your information is being handled, please get in touch with our support team.

Email: support@nijaab.com

We’re here to help and will respond within 24–48 hours.